Connections

MSF’s “Customer First” Values Drive New System Design

Montana State Fund recently hosted the 12th Annual CSR / CSS Conference at the Great Northern Hotel and Conference Center in Helena. This event offered the Policy and Billing Replacement Initiative (PBRI) Team an excellent opportunity to introduce the development ...

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Our Solid Partnership: MSF Branding

As many of you are aware, Montana State Fund launched a rebrand last Spring. With that came a refreshed mission, vision, values, and redesigned logo. Our new logo is now blue and highlights the word Montana in our name. In ...

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Policy Changes

Changes in Payroll Reporting EMPLOYEE HOUSING – As part of the items that constitute earnings, there has been a slight modification effective 4/1/18.  Included in earnings is the actual value of any substitutes for monetary payments, including but not limited ...

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MSF Dividend Program

In September, the Montana State Fund (MSF) Board of Directors declared a $40M dividend to be paid to qualifying policyholders. Payment of the dividend is now complete. A dividend is never guaranteed from year to year.  If circumstances warrant, the ...

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Goodbye Heather Domme

We wish a fond farewell to a member of our Marketing Team, Heather Domme, as she moves on to other exciting opportunities. Heather has made significant contributions to the success of MSF’s marketing program.  We will miss her contributions, talents, ...

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Safety Corner

By Mark Rosenleaf, Safety Management Consultant Last quarter’s Safety Corner discussed the services our Safety Management Consultants (SMC’s) offer our policyholders and cited the teamwork that provides our mutual customers with the best product and service. But what if they ...

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Rate Tier Exception Threshold on New Business Reduced from $15,000 to $5,000 for the 2019 Policy Year Beginning 7/1/18

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MSF  has reduced the account size required to qualify for an exception to the system assigned rate tier for new policies and for PY17 and PY18 renewal policies. If the account qualifies, MSF will manually calculate the rate tier to ...

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2018 CSS/CSR Conference

We are pleased to host our annual CSR – CSS Conference. This two-day event is a wonderful opportunity for our Customer Service Specialists and our agency Customer Service Representatives to learn and share from one another. Register Now Day 1 ...

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