Perspectives

Our continuing commitment

Our vision at Montana State Fund is to be an indispensable partner in achieving a safer, healthier, and more prosperous Montana. And in these uncertain times, achieving this vision requires flexibility and innovation to protect the health and well-being of our policyholders, injured employees, and our own staff.

Policyholder Peace of Mind
We understood the financial stress many of you were under as your businesses shuttered in March. At that time, we stood ready to partner with you by deferring premium payments from Wednesday, March 18, 2020 through June 30, 2020. In that timeframe, no policies were cancelled for failure to pay their premium or report their payroll. Even as the state started to reopen, COVID-19 continued to have significant impact on many of your businesses.  In response, we extended the premium payment deferral through September 30, 2020.

In addition:

  • We will work with each of you that continue to be affected by business closures or interruption beyond this time.
  • Policyholders who continue to pay wages to employees while not working (gratuitous wages) will not be charged workers’ compensation premium on those wages.
  • If a policyholder has a change from what the payroll was originally estimated, MSF can help you complete a revised estimate. This is a standing, common practice and simply requires the policyholder to contact MSF.

Injured Employee Care
Through all the uncertainty over the last few months, our claims team has continued to ensure injured employees receive their benefit payments and the medical care they need. This has included new services including virtual doctor visits. In addition, as medical offices reopen, we have helped injured employees get their treatment rescheduled as quickly as possible.

Business as (Un)Usual
Montana State Fund is committed to protecting the health of customers, our fellow Montanans, and our own staff. Therefore, due to COVID-19, we have temporarily suspended all business travel and closed our offices to the public. We know many employees across the state are now working remotely, and Montana State Fund is no different. Our employees have made an incredibly successful transition to this new way of providing the same excellent customer service you have come to expect.  This includes offering virtual safety services at no charge to our policyholders.  Ergonomics coaching, business continuation assistance, and safety risk assessments are just a few examples of the services available to you

We Are a Sure Thing
While very little is sure these days, one thing you can count on is our commitment to our customers. We realize you may have questions and the need to talk to someone. Please reach out to us at 800-332-6102 to discuss how we can help.

 

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Making Contact

Providing quality customer service is our number one priority at Montana State Fund. If you ever have a question or need assistance please feel free to call a customer service specialist who will be happy to assist you.

Important MSF Contact Information

Customer Service
800-332-6102
406-495-5001 (Direct Line to Select Service)
406-495-5006  (Direct Line to Premier Service)

Main Website Address
montanastatefund.com

Safety Website Address
safemt.com 

Return to Work Resources/Young Worker Safety
safemt.com

Safety Seminars safemt.com
800-332-6102 Extension 5361 (Kirk Smith)

ACE Program 800-332-6102 Extension 5292 (Rita Naylor)

Fraud Hotline 888-MTCRIME 888-682-7463