Provider Connection

New phone greeting system at MSF

New system streamlines incoming calls

MSF has implemented a new telephone greeting system to promote efficiency in handling incoming calls. When calling 800-332-6102, the options are:

  • Press 1 if you would like the assistance of an interpreter (this option will be repeated in Spanish.)
  • Press 2 if you know your party s extension or would like to access our company directory.
  • Press 3 to hear our general contact information and hours of business.
  • Press 4 if you are an agent or policyholder
  • Press 5 if you are a provider or pharmacy. This option will give you three choices:
    • Press 8 to go to the pharmacy authorization desk.
    • Press 9 if you are checking on the status of a pending bill payment. (This will forward you to CorVel.)
    • Press the one-digit team number followed by the pound sign. (Teams are numbered 1 through 7.)
back to Provider Connection

Bill Status – 1-866-274-7464

Main Phone Number 406-495-5000 or 800-332-6102

Main Fax  406-495-5020

Medical Team – 406-495-5011

Submit your Claims and/or Correspondence To
Montana State Fund
PO Box 4759
Helena, MT  59604

RMS (Bill Status)
Phone  866-274-7464

For questions about information in this bulletin, call 800-332-6102 and ask for a member of the Medical Team.
For questions about Advanced Nurse Review contact Kym Vonada at 406-495-5389.

Medical Team

Michele Fairclough
Medical Team Leader

Justin Kennedy
Nurse Manager

Shannon Hadley
Provider Relations Specialist

Kym Vonada
Medical Auditor

Annalyn Stewart
Medical Payment Auditor

Sheryl Semans
Pharmacy Liaison

Susan Bomar
Medical Payment Auditor

Cindy Gallus
Medical Customer Service Liaison

Sherri Sprenger
Medical Customer Service Liaison

Shannon Mergenthaler
Medical Customer Service Liaison

Maggie Pentecost
Medical Customer Service Liaison

Jamie Statton
Medical Customer Service Liaison

Website Information

Montana State Fund

Department of LaborDepartment of Labor and Industry (DLI) website.
The website includes the Facility and Non-Facility Fee Schedule information as well as the Administrative Rules of Montana (ARM) and the instruction set for the Non-Facility Fee Schedule. Historical fee schedule information can also be found on this website.

If you have questions regarding the fee schedules call 406-444-6530 and someone will direct you to a DLI representative. For NPI information click here National Plan and Provider Enumeration System (NPPES)