Coronavirus / COVID-19 Update

We are here for you

Our vision remains to be an indispensable partner in achieving a safer, healthier and more prosperous Montana.

Here’s what we are doing to deliver on our promise in these uncertain times:

While our employees are mostly working from home now, we are still available to help you!  We realize you may have questions and the need to talk to someone. Please call us at 800-332-6102.


We realize your immediate priority is to take care of your business and your family.  We want to help because we realize your workers’ compensation needs may not be at the top of your mind right now.

Between Wednesday, March 18, 2020 through June 30, 2020, MSF will defer premium payments for our policyholders without cancellation of their policy.

  • We will extend any debt or payment due.
  • We will work with each of you that continue to be impacted by business closures or interruption beyond this time.
  • Policyholders who continue to pay wages to employees while not working (gratuitous wages) will not be charged workers’ compensation premium on those wages.
  • If a policyholder has a change from what the payroll was originally estimated, MSF can do a revised estimate. This is a standing, common practice and simply requires the policyholder to contact MSF.


  • Our Claims staff is here to help our injured employees receive their benefit payments and the care they need, whether a virtual doctor visit or a pharmacy service
  • We are processing any new claims that may occur

Treating Physicians

To facilitate the safe delivery of health care services to patients throughout the COVID-19 state of emergency, the Montana Department of Labor & Industry has released temporary changes to the telehealth guidelines. If you have any questions, please reach out to a member of our Medical Team.


As you know, information concerning the new coronavirus and COVID-19, the infectious disease it causes, is dominating the news media and general public discussion. And, government at all levels, businesses and the public at large are struggling to cope with the disruption in everyday life. Employers and employees alike are reacting to the situation through better hygiene practices, physical distancing and remote work where possible. Although there are few known confirmed COVID-19 cases in Montana, it is expected that they will become more commonplace as the virus spreads. To better inform our policyholders regarding the workers’ compensation insurance implications we are publishing some common questions and answers (and will add to them as needed).

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