Coronavirus / COVID-19 Update

We are here for you

Our vision remains to be an indispensable partner in achieving a safer, healthier and more prosperous Montana.

Here’s what we are doing to deliver on our promise in these uncertain times:


We realize your immediate priority is to take care of your business and your family.  We want to help because we realize your workers’ compensation needs may not be at the top of your mind right now.

Between Friday, April 3, 2020 through June 30, 2020, MSF will defer premium payments for our policyholders without cancellation of their policy.

  • We will extend any debt or payment due
  • We will work with each of you that continue to be impacted by business closures or interruption beyond this time


  • Our Claims staff is here to help our injured employees receive their benefit payments and the care they need, whether a virtual doctor visit or a pharmacy service
  • We are processing any new claims that may occur

While our employees are mostly working from home now, we are still available to help you!  We realize you may have questions and the need to talk to someone. Please call us at 800-332-6102.

The health and safety of our employees, our customers and the public is paramount. In response to the current coronavirus pandemic we have put into place the following:

  • Canceling / indefinitely postponing all external events including safety workshops, annual medical conference, agent meetings, and safety and underwriter site visits.
  • Restricting public access to the MSF building in Helena.
  • Limiting the number of MSF employees in the building at any one time and allowing employees to work from home.
  • Instructing employees to stay home if they are unwell or have been in close contact with anyone who is sick.
  • Staying informed of and in compliance with government and health official recommendations.


As you know, information concerning the new coronavirus and COVID-19, the infectious disease it causes, is dominating the news media and general public discussion. And, government at all levels, businesses and the public at large are struggling to cope with the disruption in everyday life. Employers and employees alike are reacting to the situation through better hygiene practices, physical distancing and remote work where possible. Although there are few known confirmed COVID-19 cases in Montana, it is expected that they will become more commonplace as the virus spreads. To better inform our policyholders regarding the workers’ compensation insurance implications we are publishing some common questions and answers (and will add to them as needed).

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