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    August 21, 2018

    New Policy and Billing System Project Update

    MSF is approximately half-way through the development of the new policy and billing system. Erika Ayers, project manager, has the following to say: “Although a lot has been completed and achieved, there is still a substantial amount of work left to do.” “We constantly remind ourselves that this is a long-term, complex system being delivered and we are mindful that we need to keep our customers informed.  We plan to send out regular communications to keep our customers up to date on latest news and development of the system.” “In addition to the policy and billing components which MSF will be using, we are also building the access portal, through which agencies will interact with MSF.  The most significant change for agents is going to be access to information.” Some of the functionality that has been developed and that the team is currently working on includes:
    • The ability to submit applications online.
    • To offer multiple options of how a policy can be structured, such as,
      • Account : Policy
      • Account : Multiple Policies
      • Account: Policy with multiple legal entities (under evaluation)
    • The capability to make some policy updates online
    • To provide agencies with access to billing information including:
      • Billing/Payment History
      • Current Amount Due
    • A “Quick Quote” tool
    “Although our ‘Go-Live’ date is at least a year away, MSF is starting to address training plans.  Training will be provided to MSF’s staff and, as agencies are a key component of our plans, MSF will be identifying and meeting customers’ needs.” “Customers are also regularly consulted for their input on features and tools that they would like to see in the new policy and billing system.” MSF leaders, staff and the PBRI project team care about our customers’ and have a desire to help them by delivering a new policy and billing system that meets their needs.