Connections

MSF Brand Refresh Kicks Off

It was the culmination of nearly a year, but on April 30, MSF employees kicked off our brand refresh celebration. With the kick off came a refreshed mission, vision, guiding values and logo. These new elements were created by our ...

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Save the Date For MSF’s 2018 CSS/CSR Conference: Monday, October 1 – Tuesday, October 2, 2018

Montana State Fund is pleased to host our annual CSR – CSS Conference. This two-day event is a wonderful opportunity for our Customer Service Specialists and our agency Customer Service Representatives to learn and share from one another.  Day 1 ...

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Ease of Doing Business (EODB)

For the last eighteen months, we have been collecting your ideas on how to find a better way to work together. We have used those suggestions to guide our efforts to improve the ease of doing business with Montana State ...

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Independent Contractors: How Your Policyholder Can Avoid Liability

Many employers use independent contractors to reduce the cost of their workers’ compensation insurance. However, simply calling a worker an independent contractor does not make them so and mistakes identifying them as such can be expensive. If your client hires ...

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The Customer Experience – Together We Complete the Puzzle

Customer Service has always been important at Montana State Fund. It’s one of our core competencies and has been part of our mission statement for years. Just as we’re refreshing our brand, we’re also refreshing our strategy on customer service.  ...

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2017 Special Session Recap

In November 2017, Governor Bullock called a special session of the Montana legislature to address a large budget shortfall caused by declining revenues and a historic fire season. In his proclamation, the Governor outlined several proposals to address those budget ...

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Revised ‘Producer of Record’ (POR) letter

We have made a minor change to the POR letter. At times the signature is illegible, and our CSS’s are unable to read the owners name.  The new revision adds a line after the existing signature to also print their name.  ...

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