Provider Bulletin

Bill Status/Billing Changes/Resubmissions (Aug 2017)

Bill Status

Please contact Conduent (previously ACS) for Bill Status.  Please give 30 days before seeking a bill status or sending in a rebill.  If you are not satisfied with the information from Conduent or have further questions that they are unable to answer, please call MSF.

ACS/Conduent  1-888-208-2116 or
Email MSFBillReviewInquiries@Conduent.com
MSF Medical Auditors 1-800-332-6102 ext. 5011

Billing Changes
If a correction is made to a bill, please be sure the mark the bill as corrected and attach a copy of the Explanation of Review (EOR) if it has already been processed and the records if required.  The corrected bill should include any other lines that were billed with the corrected line even if they have been paid.  This keeps the integrity of the bill intact and makes it easier for processing the change.

Resubmissions
Please wait 30 days before resubmitting a bill for processing after the original submission has been sent.  This allows Conduent ample time to process the bill and will prevent multiple bills for the same services from slowing down the processing function.  You can also call Conduent for a Bill Status check prior to resubmission to see if the bill is in review.

If you are submitting a reconsideration request with additional information or for another reason, please attach a copy of the EOR with the information and/or indicate the reason for the request. Please do not use a highlighter to indicate items or changes as these will scan black.  Use a pen to “circle” or “star” an item you need noted.

Send the requests to:
Montana State Fund
PO Box 4759
Helena, MT  59604

Bill Status – 1-877-591-8028

Main Phone Number 406-495-5000 or 800-332-6102

Main Fax  406-495-5020

Medical Team – 406-495-5011

Submit your Claims and/or Correspondence To
Montana State Fund
PO Box 4759
Helena, MT  59604

ACS (Bill Status)
Phone  888-208-2116
Email  MSFBillReviewInquiries@Conduent.com

For questions regarding
: Information in this bulletin, call 800-332-6102 and ask for a member of the Medical Team. Advanced Nurse Review, Kym Vonada at 406-495-5389.


Medical Team

Michele Fairclough
Medical Team Leader
406-495-5362

Judy Morgan
Nurse Manager
406-495-5277

Justin Kennedy
Medical Management Specialist
406-495-5417

Shannon Hadley
Provider Relations Specialist
406-495-5245

Kym Vonada
Medical Auditor
406-495-5389

Annalyn Stewart
Medical Payment Auditor
406-495-5367

Susan Bomar
Medical Payment Auditor
406-495-5271

Cindy Gallus
Medical Customer Service Liaison
406-495-5189

Sherri Sprenger
Medical Customer Service Liaison
406-495-5420

Shannon Mergenthaler
Medical Customer Service Liaison
406-495-5185

Maggie Pentecost
Medical Customer Service Liaison
406-495-5322

Jamie Statton
Medical Customer Service Liaison
406-495-5386

Website Information

Montana State Fund montanastatefund.com

Department of LaborDepartment of Labor and Industry (DLI) website.
The website includes the Facility and Non-Facility Fee Schedule information as well as the Administrative Rules of Montana (ARM) and the instruction set for the Non-Facility Fee Schedule. Historical fee schedule information can also be found on this website.

If you have questions regarding the fee schedules call 406-444-6530 and someone will direct you to a DLI representative. For NPI information click here National Plan and Provider Enumeration System (NPPES)